Who We Are

Pysyncore operates from Darlinghurst, NSW, creating custom mobile solutions for Australian businesses. When we say "we," "us," or "our," we're talking about pysyncore and our team. "You" means anyone who visits our site or works with us.

Our physical address is Shop 5/150 Liverpool St, Darlinghurst NSW 2010, Australia. We're a real business with real people, and we take your privacy seriously.

What Information We Collect

We only collect information we actually need. Here's what that looks like in practice:

Information You Give Us Directly

• Contact details: Your name, email, phone number, and business information when you reach out or request our services
• Project information: Details about what you're looking to build, your business needs, technical requirements
• Communication records: Emails, phone call notes, meeting summaries – basically the conversation history we need to do good work
• Payment information: Billing details, though actual card numbers are handled by our payment processor, not stored on our systems

Information We Collect Automatically

Like most websites, ours collects some technical data:

• IP addresses and general location information (city level, nothing creepy)
• Browser type, device information, operating system
• Pages you visit on our site and how long you spend there
• Where you came from (like if you clicked a link from another site)

We use this to understand how people use our site and make it better. And honestly, to know if anyone's actually reading our blog posts.

How We Use Your Information

We're not in the business of doing mysterious things with your data. Here's exactly what we do with it:

• Project delivery: We need your information to actually build what you've asked us to create
• Communication: Keeping you updated on project progress, answering questions, discussing changes
• Legal compliance: Meeting Australian tax and business regulations, keeping proper financial records
• Service improvement: Understanding what works and what doesn't so we can get better
• Security: Protecting our systems and yours from unauthorised access or dodgy behaviour

We won't use your information for anything we haven't told you about. If our practices change, we'll update this policy and let you know.

Legal Basis Under Australian Privacy Law

Australia's Privacy Act 1988 and the Australian Privacy Principles govern how we handle personal information. We collect and use your data because:

• You've asked us to (like when you request a quote or hire us for a project)
• We need it to fulfil our contract with you
• We have legitimate business interests (such as improving our services)
• We're legally required to keep certain records

We follow APP guidelines, which means we only collect what we need, keep it secure, and give you control over your information.

Who We Share Information With

We don't sell your data. Full stop. But we do work with other services to run our business:

Service Providers

• Hosting providers: Where our website and client systems live
• Email services: For sending and receiving project communications
• Payment processors: To handle invoicing and payments securely
• Cloud storage: Where we keep project files and documentation
• Development tools: Services we use to build and test mobile applications

These providers only get access to information they need to do their job, and they're contractually required to protect it.

Legal Requirements

We might share information if required by Australian law, court orders, or to protect our legal rights. This doesn't happen often, but we want you to know it's possible.

Business Transfers

If pysyncore were ever sold or merged with another company, your information would transfer as part of that transaction. The new owners would still need to honour this privacy policy.

Your Rights and Choices

You have real control over your information. Here's what you can do:

To exercise any of these rights, just email us at info@pysyncore.com or call +61421636827. We'll respond within a reasonable timeframe – usually a few days.

How We Protect Your Information

Security isn't just a checkbox for us. We build mobile solutions, so we understand the importance of keeping data safe.

Technical Measures

• Encrypted connections (SSL/TLS) for all data transmission
• Secure, regularly updated servers with proper firewall configurations
• Regular security audits and vulnerability assessments
• Access controls limiting who on our team can see what information
• Secure backup systems with encryption at rest

Organisational Measures

• Staff training on privacy and security practices
• Confidentiality agreements with team members and contractors
• Regular review and update of security policies
• Incident response procedures if something does go wrong

That said, no system is completely immune to security issues. We do our best, stay vigilant, and will notify you promptly if we discover any breach affecting your information.

How Long We Keep Your Information

We don't keep data forever. Here's our general approach:

After these periods, we securely delete or anonymise your information. Sometimes we keep data longer if required by law or for legitimate business purposes – but we'll always have a good reason.

International Data Transfers

We're based in Australia and most of our infrastructure is here too. Occasionally, we might use services with servers overseas (like major cloud providers with international data centres).

When your information leaves Australia, we ensure it's protected by:

• Working only with providers who meet strict security standards
• Using encryption during transfer and storage
• Ensuring contracts require equivalent privacy protection
• Following APP guidelines for cross-border disclosure

If you have concerns about where your data is stored, we're happy to discuss specifics.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device. We use them to:

• Remember your preferences between visits
• Understand how people use our site (through analytics)
• Keep our site secure and functioning properly

You can control cookies through your browser settings. Blocking them might affect how well our site works, but it's your choice.

We use Google Analytics to understand site traffic, which collects anonymised usage data. You can opt out using Google's browser add-on if you prefer.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect information from minors. If you're a parent and think we've collected information about your child, contact us and we'll delete it immediately.

Changes to This Policy

Check back occasionally to stay informed about how we're protecting your information.

Complaints and Disputes

If you're concerned about how we've handled your information, please tell us first. We'll do our best to resolve the issue directly.

Email your concern to info@pysyncore.com with "Privacy Complaint" in the subject line. We'll acknowledge receipt within 48 hours and provide a full response within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au